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All Questions
Account
Deposit
Withdraw
Bonus
Gaming
Support
Welcome to the tk788 FAQ page. Here you will find answers to the questions our members ask every day — from registration and withdrawals to bonuses and gaming rules, everything explained in plain, simple English.
If you cannot find the answer to your question here, reach out to our 24/7 live chat support directly. Our Bengali-speaking team is always ready to help.
Account (8 questions)
Yes, registration at tk788 is completely free. There is no fee to open an account, and no credit card or upfront payment is required. Simply provide a mobile number and password to create your account in just a few minutes.
Each person may only open one account. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being closed and any accumulated bonuses being forfeited.
tk788 is strictly for individuals aged 18 and above. Age is verified at registration, and KYC (National ID) verification is mandatory before withdrawals. Accounts belonging to underage users will be closed.
Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The entire process takes 2–3 minutes. If your number has changed, contact live support.
KYC (Know Your Customer) verifies your identity and strengthens your account security. Completing KYC is required before you can make a withdrawal. Go to Account Settings and upload a photo of your National ID or passport. Verification is typically completed within 24 hours.
Entering the wrong password too many times will temporarily lock your account. It unlocks automatically after 30 minutes, or you can reset your password. If your account is locked for any other reason, contact live chat — it is typically resolved within 5–10 minutes.
Yes, but changing your mobile number requires submitting a request to live support along with identity verification. For security reasons, this process is handled manually and is typically completed within 24 hours.
Yes, you can request to close or delete your account at any time. Make sure to withdraw your balance before closing. Self-exclusion is also available as part of our Responsible Gaming policy. Responsible Gaming Page View.
Deposits (7 questions)
The minimum deposit on tk788 is just BDT 200. That is enough to start playing and claim bonuses, though the bonus amount will depend on how much you deposit.
tk788 supports deposits via mobile banking, bank transfer, and various e-wallets. All methods credit your balance instantly.
Mobile banking and most e-wallet deposits are credited instantly (within 1–5 minutes). Bank transfers may take 15–30 minutes. If more than 30 minutes have passed, contact live support with proof of payment.
tk788 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transfer charges in accordance with their policies.
Wait 30 minutes and refresh the page first. If the deposit still does not appear, contact us via live chat with your payment screenshot or transfer reference number. Most issues are resolved within 15 minutes.
Standard accounts have a set daily deposit limit. Higher limits are available for KYC-verified users and VIP members. As part of Responsible Gaming, you can also set your own deposit limit.
For a mistaken transfer, contact live support immediately. Provide proof of the transfer along with the exact time. Corrections are made where possible, but the sooner you report it, the better the chances of a resolution.
Withdrawals (6 questions)
The minimum withdrawal amount on tk788 is BDT 500. KYC verification must be completed before withdrawing — withdrawals are not possible without it.
Withdrawal requests are typically processed within 15–30 minutes. Bank transfers may take slightly longer. During peak hours there may be a short delay, but processing is generally completed within 1 hour.
A withdrawal may remain pending for several reasons: incomplete KYC, unmet wagering requirements, or a system review. Check the "Withdrawal History" section of your account for details. If the issue persists, contact live chat support.
tk788 does not charge any withdrawal fees. However, your mobile banking provider or bank may deduct a small fee on their end — this is subject to your payment provider's own policies.
You can cancel a withdrawal request before it enters "Processing" status. Once processing has begun, cancellation is generally not possible. Please double-check all details before submitting your request.
Standard accounts have a daily withdrawal limit. Higher limits are available for KYC-verified users and VIP members. Join the VIP program to increase your maximum limit.
Bonuses & Promotions (7 questions)
Your first deposit after registration automatically credits a 150% welcome bonus (up to BDT 5,000) to your account. No separate code is required — just make sure your account is fully verified.
A wagering requirement means you must place a specified amount in bets before you can withdraw a bonus. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 10,000. Wagering conditions vary by bonus.
After each day's play, a set percentage of your total net loss (generally up to 5%) is credited to your account as cashback the following morning. Daily cashback has no wagering requirement.
Share your referral link or code with a friend. When they register and make their first deposit, you will receive a BDT 500 referral bonus. You can refer multiple friends from a single account.
Yes, most bonuses have an expiry date. The welcome bonus generally must be used within 30 days. Daily bonuses expire within 24 hours. The expiry period for each bonus is clearly stated in its description.
Special Promotion Code On the promotions page Yes, it is available. Enter the code in the "Promotion Code" field when making a deposit. Once applied successfully, the bonus will be credited automatically.
No separate application is needed to join the VIP program. Simply play regularly to earn VIP points, and your tier will be upgraded automatically. VIP members enjoy higher bonuses, faster withdrawals, and dedicated support.
Gaming (6 questions)
All games on tk788 use certified Random Number Generator (RNG) technology, meaning every round's outcome is completely random and not predetermined. Live Casino games are run by real dealers via live streaming.
If you lose connection, any active bets are generally saved. You can resume the game once the connection is restored. If a bet is affected or there is an issue with funds, contact live support — the relevant game logs will be reviewed and the issue resolved.
Yes, tk788 is fully optimized for both mobile browsers and the app. All games, bonuses, and payment features are available on mobile exactly as they are on desktop. For a faster experience, however, tk788 App Download recommended.
Larger fish award more points in Fish Game. Rather than firing frequently at low cost, it is more effective to aim carefully and increase your bet on the right targets. Watch for bonus rounds and special fish — these can yield multipliers.
If a technical error affects a bet, our team reviews the game logs before making a decision. Rounds that did not complete properly are generally voided and the stake is refunded.
Support & App (5 questions)
Click the live chat button at the bottom right of the site to chat directly in Bengali, 24/7. You can also email us at [email protected] — responses are typically sent within 24 hours.
App Page Download the APK directly (Android) or find the iOS version link. On Android, enable "Unknown Sources" before installing. On iOS, install via Safari. Downloading is completely free.
Older versions may be missing certain new features or games and may experience slower performance. Always use the latest updated version for the best experience. You will receive update notifications directly within the app.
Start by checking your internet connection. Clear your browser cache and cookies, or try a different browser. Close and reopen the app. If the issue persists, contact live support.
Submit any complaint via live chat or email. Include a detailed description of the issue, the time it occurred, and any supporting evidence (screenshots). Investigations are typically completed within 24–48 hours and you will be notified of the outcome. Complex cases may take up to 7 days.
Still have questions?
Our Bangla-speaking support team is available 24/7 to assist you.
Open Live ChatSupport Hours
Live Chat: 24 hours, 7 days
Email: Response within 24 hours
Why choose tk788?
Safe & Trusted
Your account is protected with SSL encryption and two-factor authentication.
Instant Payments
Deposits and withdrawals in just 15-30 minutes — the fastest payment speeds in Bangladesh.
100+ Games
Casino, Slots, fish games — all on one platform. Fresh content every day.
Generous Bonuses
From the welcome bonus to daily cashback — regular rewards for every member.
Mobile App
Play from anywhere on our Android and iOS apps. Free to download.
24/7 Bengali Support
Live chat support in Bengali is available around the clock, any time of day or night.
Still have questions? Join us today!
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